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Getting Your Money Back May Become Easier

Satisfaction GuaranteedProbably the biggest consumer frustration for Anglo immigrants is the inability to get your money back from a store if you’re not satisfied with a purchase. About the best you can expect is store credit, and even that’s dicey at times. But Haaretz is reporting on a new initiative from the Ministry of Industry, Trade and Labor is making its way towards the Knesset.

The proposed changes have some big backers – in addition to Ministry lawyers Michael Atlan and Hanna Tiri, organizations such as Public Faith and the Federation of Israeli Chambers of Commerce are involved.

The road to reform may not be easy. A similar plan came up for debate two years ago before the Knesset Economics Committee but was shot down.

The new proposal has all kinds of rules but the bottom line is mostly good news. Consumers will be able to demand their money back on products that cost more than NIS 50 (although not food, drugs or other perishable items). Products purchased using gift certificates would be covered, and consumers could return products bought from a chain  store to any branch.

Not all product refunds will be equal, however. Clothing will only be able to be returned within one day of purchase. And certain vendors such as telecom companies will be able to keep up to NIS 100 of the amount paid to them if the consumer has already used a hardware installation. Those companies may also charge cancellation fees. But it’s those kinds of accommodations that may help this bill towards a better fate than the one that was defeated two years ago.

A refund on a pair of jeans? In Israel? Who would have thought!

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  1. Update on Getting Your Money Back | minusPLUS linked to this post on June 23, 2010

    […] wrote a couple of months back on a proposal by the Ministry of Industry, Trade and Labor to implement new laws making it easier […]

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